Due to safety measures in place to protect our distribution center staff, we’re currently experiencing shipping delays. For more on what to expect during this time, please review our FAQs here.
Nonetheless, we want to continue helping you maintain the skincare results you’ve come to love and expect. Please use code SKIN15 at checkout to enjoy 15% of all regularly-priced products
Names and emails entered by our visitors in the "First Time Customer Special" form is collected by our GetResponse Service. Visitors who register for the "First Time Customer Special" are opting into the City Beauty® mailing list for news and special offers, and visitors may opt out at any time.
Upon placing an order, City Beauty® will specifically ask for information about you. We will ask for your full name, billing address, telephone number, email, and credit card number in order to ship you your products and provide you with all of City Beauty®'s services. We use your telephone number only if there is an order- related issue, though because we understand your need for anonymity we will make all attempts to contact you via email. We do not use your telephone number for marketing purposes. We may email you promotional content related to your interaction on our site and/or reminders of pending purchases all to which you will have the option to opt out at your request. Our database stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, call our Customer Support Line at 1-800-347-1558. We may also use that information to let you know of additional products and services about which you might be interested. You can choose not to receive such information if you don't want to by letting us know. We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the online medium, but you may always choose to not respond.
We use the information that we collect about you for a variety reasons, including the following:
We also contract with certain vendors to assist us in providing services to our customers. These vendors use the Personal Information that you submit to us in order to perform the following tasks:
Finally, notwithstanding the foregoing, we may transfer and disclose information, including your Personal Information, Usage Information, and Identifying Information, including IP address, to third parties to comply with a legal obligation; at the request of governmental authorities; or otherwise to protect the rights, property, safety, or security of third parties, users of this Website, or the public.
Many browsers have a “Do Not Track” feature that allows you to instruct websites that you do not want them to track your online activities. These browser features are not uniform, so we are not currently set up to respond to this feature.
California residents who have provided their personal information to us may request data regarding disclosures of their information to third parties for direct marketing purposes. Such requests may be submitted to us by email at [email protected] or at the following mailing address:
9361 Canoga Avenue
Chatsworth, CA 91311
Please specify in your communication that you are making a “California Shine the Light” inquiry. We will respond to your inquiry within 30 days.
We do not specifically market to children under the age of thirteen (13). Children may not use our services, and we do not knowingly collect any personal information from children under the age of thirteen (13). We have no way of distinguishing the age of individuals who address our website. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
9361 Canoga Avenue
Chatsworth, CA 91311
1 (800) 347-1558
Effective date: 3/2/17